WES is determined to offer you outstanding services that offer real value for money. Our Customer Care programme provides you with a central point of access if you have multiple queries on service provision – saving you the hassle of contacting more than one person. The programme also helps you to address issues you may have with WES more quickly. By capturing your feedback and working with you to provide solutions, we will deliver the customers standards you expect from us.
If you wish to raise any queries relating to any service delivery, our individual service helplines will be pleased to hear from you.
If you feel it more appropriate you can contact WES Customer Care via e-mail at firstname.lastname@example.org or by calling 01926 412210 opt 2, then opt 3.
Our phone line is open from 9.30 to 2.30 every school day. We aim to resolve your issue or agree a resolution date with you within 8 working days.