WES customer care

WES is determined to offer you outstanding services that offer real value for money.

Our Customer Care programme will help you address any issues you may have with us more quickly. By capturing your concerns and working with you to find solutions to them, our aim is to deliver to you the customer service standards you expect.

Like any service provider, we are aware there may be times when we don’t deliver the excellent standards that you would expect. If this happens, we encourage you to contact our individual service helplines directly to quickly resolve any issues. However if this doesn’t resolve your issue then please contact WES Customer Care.

You can contact WES Customer Care via email at: wesgeneral@warwickshire.gov.uk or by calling: 01926 412 210. The phone line is available from 9.30am to 2.30pm every school day.

When you contact us, we will:

• Acknowledge your concerns by email within 24 hours (school days)
• Provide a personal named contact within WES who will manage your concerns on your behalf
• Give you an estimated timeline for dealing with your comments and potential resolution to your issues; and
• Keep you up to date with progress on resolving your concerns.

We aim to resolve your issue or agree a resolution date with you within 8 working days. We will regularly share details of our customer care successes - this will help you to see the performance of WES services