Complex Complaints Management for Governors (G19-CCMG-C-01)

11/03/2019 in St Michael's Centre Enquire about Course

Duration: One Morning Session

Time: 09:30 - 12:30

4 places available

Price: £100

Address: Church Lane, Budbrooke, Warwick CV35 8QL

Course description

Course Overview:

As more schools deal with protracted, persistent or serial complaints this course aims to provide delegates with the skills and processes to manage them effectively.

Target Audience:

Governors, head teachers and individuals who have responsibilities for complaints handling in schools. 

Course Aims:

·         To outline the key elements of a school complaints procedure

·         To explore the steps and stages through the process

·         To highlight specific issues to look out for and alternative avenues of support

·         Consider the impact of complaints on schools

·         Looking after yourself