Duration: one afternoon course
Time: 13:00 - 16:00
7 places available
Price: £100
Address: School Road, Bulkington CV12 9JB
Course Overview:
As more schools deal with protracted, persistent or serial complaints this course aims to provide delegates with the skills and processes to manage them effectively.
Target Audience:
Governors, head teachers and individuals who have responsibilities for complaints handling in schools.
Course Aims:
· To outline the key elements of a school complaints procedure
· To explore the steps and stages through the process
· To highlight specific issues to look out for and alternative avenues of support
· Consider the impact of complaints on schools
· Looking after yourself