Handling Complaints Part 2: Complex Complaints Management (G26-HC2-VT-02)

22/03/2027 in Virtual Enquire about Course

Duration: 2 hours

Time: 10:00 - 12:00

20 places available

Price: £135

Address:

Course description

Delegates must have attended Handling Complaints Part 1 prior to attendance at this course.

Please Note: It is best practice for every governing board to nominate one governor to attend this course during an academic year to ensure the governing board are prepared to handle more complex complaints and difficult situations.

This course is suitable for governors, Headteachers and staff members who may be involved in handling complaints in schools.

This course will:

§  Recap on the key elements, steps, and stages of a school complaints process;

§  Highlight specific issues to look out for and consider alternative avenues of support;

§  Consider the impact of complex complaints on schools;

§  Give suggestions on how to consider the wellbeing of all involved in this situation.