Handling Complaints Part 1: Good Practice in Dealing with School Complaints (G26-HC1-VT-01)

06/10/2026 in Virtual Enquire about Course

Duration: 2 hours

Time: 19:00 - 21:00

20 places available

Price: £135

Address:

Course description

Please Note: It is best practice for every governing board to nominate one governor to attend this course during an academic year to ensure the governing board are prepared should they receive a complaint. 

This course is suitable for all governors, governance professionals and Headteachers who wish to:

§  Have a good understanding of the school’s complaints procedure;

§  Consider resolution options;

§  Understand the roles of the Governance Professional, Chair of Governors and panel members.