Handling Complaints Part 1: Good Practice in Dealing with School Complaints (G25-HC1-VT-03)

13/05/2026 in Virtual Enquire about Course

Duration: 2 hours

Time: 16:00 - 18:00

19 places available

Price: £135

Address:

Course description

Please Note: It is best practice for every governing board to nominate one governor or trustee to attend this course to ensure the governing board are prepared for receiving a complaint.

This course is suitable for all governors, trustees, governance professionals and Headteachers who wish to:

- Have a good understanding of the school's or trust's complaints procedure;

- Consider resolution options;

- Understand the roles of the governance professional, Chair and panel members.