Handling Complaints Part 1: Good Practice in Dealing with School Complaints (G21-HC-VT-03)

01/02/2022 in Virtual Enquire about Course

Duration: One morning session

Time: 10:00 - 12:00

14 places available

Price: £120

Address:

Course description

Note: it is best practice for every governing board to nominate one governor to attend this course to ensure the governing board is prepared for receiving a complaint.

This course is suitable for all governors, clerks and head teachers who wish to

- have a good understanding of the school's complaints procedure

- consider resolution options

- understand the roles of the clerk, chair of governors and panel members.