Complex Complaints Management for Governors (G19-CC-S-01)

04/12/2019 in Stratford-Upon-Avon School Enquire about Course

Duration: One Evening Session

Time: 19:00 - 21:00

13 places available

Price: £120

Address: Alcester Road, Stratford-Upon-Avon CV37 9DH

Course description

Target audience: Governors, head teachers and individuals who have responsibilities for complaints handling in schools.

As more schools deal with protracted, persistent or serial complaints, this course aims to provide delegates with the skills and processes to manage them effectively.

Course aims:

- To outline the key elements of a school complaints procedure

- To explore the steps and stages through the process

- To highlight specific issues to look out for and alternative avenues of support

- Consider the impact of complaints on schools

- Looking after yourself.