We are very keen to hear what you think of this new Health & Wellbeing Portal. Please leave feedback to help us improve it further.
The Independent NHS Complaints Advocacy Service is a statutory service that empowers anyone who wishes to resolve a complaint about health-care commissioned and/or provided by the NHS in England. Independent NHS Complaints Advocacy provides practical support to clients, in order to assist them to make a complaint about the service, care or treatment provided by the NHS. The service is free, confidential and independent of the NHS.
The service is now holding drop-in sessions at the following locations, please feel free to drop by if you are able to and one of the members of staff will be able to speak with you:
3rd Tuesday of the month 11am – 1pm
St Nicolas Parish Church Centre
3rd Wednesday of the month 12pm – 2pm
The Gap Community Centre
39 Oakwood Grove
4th Wednesday of the month 10am – 12pm
Benn Partnership Centre,
Level 1: Information & Advice - which will include access to self-help information to enable clients to make their own complaint
Level 2: Direct advocacy support from a POhWER advocate.
This service is for anyone who has received NHS treatment (including inpatients and outpatients), who would like support to raise and resolve a complaint regarding their NHS care and treatment. It may also be accessed by guardians of children under 16 years of age.
NHS complaints Advocacy can help you to:
- Support you to make a complaint about the service, care or treatment provided by the NHS, including complaints about your GP, dentist, local hospital, ambulance service or pharmacy.
- Support you to make an NHS complaint on someone else's behalf, including if someone has died.
- Answer questions about the NHS complaints procedure and explain your options.
- Provide a step by step guide to making an NHS complaint and offer some tips.
- Provide you with a POhWER advocate, an experienced worker who can help you make your complaint and support you through the NHS complaints process.