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NHS Complaints Advocacy

The Independent NHS Complaints Advocacy Service is a statutory service that empowers anyone who wishes to resolve a complaint about health-care commissioned and/or provided by the NHS in England. Independent NHS Complaints Advocacy provides practical support to clients, in order to assist them to make a complaint about the service, care or treatment provided by the NHS. The service is free, confidential and independent of the NHS.

The service is now holding drop-in sessions at the following locations, please feel free to drop by if you are able to and one of the members of staff will be able to speak with you:

3rd Tuesday of the month 11am – 1pm

St Nicolas Parish Church Centre

Vicarage Street


CV11 4AZ

3rd Wednesday of the month 12pm – 2pm

The Gap Community Centre

39 Oakwood Grove


CV34 5TD

4th Wednesday of the month 10am – 12pm

Benn Partnership Centre,

Railway Terrace,


CV21 3HR

Contact Information

Contact Telephone Number:
Tel: 0300 456 2370 Minicom: 0300 456 2364 Fax: 0300 456 2365. Text: send the word ’pohwer’ with your name and number to 81025. Skype: pohwer.advocacy Post: PO Box 14043, Birmingham, B6 9BL
Contact email address:

Other information

Service details:

Level 1: Information & Advice - which will include access to self-help information to enable clients to make their own complaint
Level 2: Direct advocacy support from a POhWER advocate.

Opening times:
Please see the provider's website, or contact the provider for details regarding opening times.
Who is this service for?:

This service is for anyone who has received NHS treatment (including inpatients and outpatients), who would like support to raise and resolve a complaint regarding their NHS care and treatment. It may also be accessed by guardians of children under 16 years of age.


NHS complaints Advocacy can help you to:

- Support you to make a complaint about the service, care or treatment provided by the NHS, including complaints about your GP, dentist, local hospital, ambulance service or pharmacy.
- Support you to make an NHS complaint on someone else's behalf, including if someone has died.
- Answer questions about the NHS complaints procedure and explain your options.
- Provide a step by step guide to making an NHS complaint and offer some tips.
- Provide you with a POhWER advocate, an experienced worker who can help you make your complaint and support you through the NHS complaints process.

Last updated on 15/06/2017 12:02 BST